Systems and Infrastructure Administrator

• Manage Microsoft 365 user accounts, mailboxes, permissions, MFA support, and license assignments.
• Support Azure AD / Entra ID identity administration, including access permissions and security configurations.
• Provide daily technical support to users on Windows environments, Microsoft 365 applications, and general IT issues.
• Install, configure, and maintain PCs, laptops, printers, and related peripherals.
• Troubleshoot network issues involving Wi-Fi, switches, routers, DHCP, DNS, and general connectivity problems.
• Maintain structured cabling, server rooms, IT storage, and accurate hardware inventories.
• Provide first-line support for Comtrex POS systems, including installation, troubleshooting, connectivity, and coordination with Comtrex support for escalations.
• Coordinate with external vendors (internet provider, Comtrex, PMS supplier, hardware vendors, CCTV company, print solutions provider) to ensure timely resolutions and service continuity.
• Offer basic support to PMS and operational systems.
• Install and maintain software applications and update systems as needed.
• Assist in maintaining cybersecurity standards, endpoint protection, and GDPR compliance.
• Support backup routines and contribute to disaster recovery readiness.
• Coordinate with external IT suppliers and service providers for escalated issues.
• Provide on-call support outside normal working hours for urgent technical matters, ensuring that operational teams always have a point of contact when system issues arise.
• Promote safe IT practices internally (phishing awareness, password hygiene, secure use of systems)
• Configure and troubleshoot work-related mobile devices and Wi-Fi settings for Team Members for and where required.
• Provide IT support for internal meetings, presentations, and conferences as needed, including display screens, projectors, connectivity, and audio.
• Prepare and deactivate user accounts, emails, access rights, and devices for new joiners and leavers – and ensuring that all company devices are returned and wiped securely during offboarding.
• Maintain accurate documentation of network diagrams, configurations, passwords stored securely, IT procedures, and troubleshooting logs.
• Manage IT inventory levels and notify management when equipment or consumables (toners, network cables, peripherals) need replenishment.
• Attend to training as requested by the Management including outside scheduled working hours.
• Any other duties assigned by the direct reporting line in cognizant with the Job Role.

• Good working knowledge of Microsoft 365 administration.
• Basic to intermediate experience with Azure AD / Entra ID (password resets, access assignments, etc.)
• Strong troubleshooting skills for Windows 10/11 environments.
• Solid understanding of basic networking (Wi-Fi troubleshooting, switches, IP settings).
• Experience supporting POS systems, ideally Comtrex.
• Ability to install, configure, and maintain user hardware and peripherals.
• Awareness of cybersecurity fundamentals and safe access practices.

• MS-900 (Microsoft 365 Fundamentals) & AZ-900 (Azure Fundamentals)
• Minimum 2–3 years’ experience in a technical support or IT administration role.
• Experience in hospitality or multi-location operations is an advantage.
• Experience with EPOS support (especially Comtrex) is highly beneficial.

• Strong customer-service mindset with excellent communication skills.
• Calm, structured, and methodical problem-solver.
• Ability to prioritise multiple tasks and manage workload efficiently.
• Reliable, organised, and attentive to detail.
• Willingness to participate in on-call support coverage as required.

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