Operations Assistant (Road Haulage)

• Collaborate with the dispatch team to plan efficient and cost-effective delivery routes.
• Optimize routes to minimize fuel consumption and transportation costs.
• Assist in management of groupage warehouse

• Receive and process customer orders for transportation services.
• Coordinate with customers to confirm shipment details, including delivery times and special requirements.

• Assist in managing the scheduling and maintenance of the fleet.
• Monitor vehicle availability and coordinate with drivers to ensure on-time departures.

• Ensure all necessary documentation, including shipping manifests and permits, are prepared accurately.
• Stay updated on transportation regulations and ensure compliance with relevant laws.

• Serve as a liaison between the operations team and drivers.
• Communicate route changes, delivery instructions, and any other relevant information to drivers.

• Address and resolve any issues or delays that may arise during transportation.
• Coordinate with drivers and other relevant parties to find timely solutions.

• Act as a point of contact for customers regarding delivery inquiries and updates.
• Provide excellent customer service to enhance client satisfaction.

• High school diploma or equivalent; additional education in logistics or a related field is a plus.
• Previous experience in the road haulage or transportation industry is desirable.
• Proficient in using transportation management software and route optimization tools.
• Strong organisational and multitasking abilities.
• Excellent communication skills, both written and verbal.
• Knowledge of relevant transportation regulations and compliance requirements.

People & Co.