Product Manager

Games Global Operations View all jobs

Swieqi, Malta Island Durban, KwaZulu-Natal
Permanent
Full-time

21 days ago

Job Description:OverviewWelcome to the Games Global world. We’re changing the rules of the game. Providing 1,300+ exclusive games from some seriously talented studios and not to mention a record-breaking progressive jackpot network, we help operators level up and create their perfect lobbyWe are on the lookout for a Product Manager to join our team where you will be responsible and accountable for the commercial success of the jackpot products and future product development.Progressive jackpots are a high value product line which is crucial to Games Global and its customers. The Jackpot Product Manager role exists to provide full ownership and management of the progressive jackpot network. The Jackpot Product Manager is responsible and accountable for the commercial success of the jackpot products and future product development. The role bridges the gap between the commercial, product and operational teams across the business aligning teams and driving the direction of product requirements to meet business objectives. This role requires a leader who is both able to operate at a strategic level and take a hands-on approach with sales and product expertise when called upon.What’s in it for you? We offer a comprehensive package including a competitive salary, top of the range benefits, discretionary bonus scheme, annual pay reviews, constant learning through the Games Global university, wellbeing initiatives and office spaces you’ll thrive in!
Responsibilities

Jackpot Strategy - Define and deliver on a product strategy working closely alongside senior stakeholders from commercial and development teams
Strategy Delivery - Translate product strategy into planned work, create roadmaps, define rollout strategies and promotional activities, prioritise initiatives with studios and dev teams.
Leadership – Lead a team of operations managers responsible for the success of a key product line. Create a culture focused on delivering results and achieving operational excellence.
System Monitoring - Monitor jackpot performance and ensure the proper functioning of all jackpot systems, identify risks and manage incidents and escalations appropriately.
Product Design - Lead on requirements for new products, markets and tooling required to support the jackpot network and enhance the Games Global offering
Product Optimization - Optimize jackpot offerings to increase customer uptake, product promotions and improve player retention and engagement.
Product Upsell - Support sales teams and customers with product information, roadmaps, live demos, marketing activities and operational support to maximise revenues.
Strategy Support - Understand business requirements and relevant priorities, identify opportunities to grow revenues across the portfolio of content and react accordingly.
Performance Reporting - Produce monthly reports on jackpot performance, highlighting key KPIs, providing insights into trends and flagging risks and providing recommendations.
Product Expertise - Support sales teams and customers with product information, roadmaps, live demos, marketing activities and operational support to maximise revenues.
Launch Management - Support new jackpot and progressive releases, ensuring sales documentation is up to date, stakeholders are briefed, and products are widely distributed.
Stakeholder Management - Identify and develop trusted relationships with game studios, product managers, commercial stakeholders, sponsors, and senior leadership.
Market Research - Conduct research and competitor analysis to support product development and operational improvements – understand and contextualize customer & player needs.
Incident Management – Lead on incident resolution including stakeholder management, impact assessments and prioritisation, and establishing preventative actions.

Qualifications

Minimum 5 years’ experience working in product leadership roles preferably in iGaming.
Familiarity with game development, product operations, and product monetization
Proven track record of managing complex systems and driving product engagement.
Deep understanding of jackpot products and jackpot operations and sales principles
Detail-oriented with a focus on accuracy.
Builds relationships to establish credibility, solve problems and build consensus.
Proven ability to work creatively and analytically in a problem-solving environment.
Ability to work collaboratively in a fast-paced environment

Recruitment process: What to Expect

Screening interview with our Talent Acquisition Specialist.
1st Interview with our Hiring Manager
2nd Interview including a presentation

Equal Opportunities StatementGames Global is committed to fostering a diverse and inclusive work environment. We are an equal opportunity employer and welcome applicants from all backgrounds, experiences, and communities. We do not discriminate based on race, colour, religion, gender, sexual orientation, age, national origin, disability, neurodiversity or any other protected status. Our dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected across all our teams. Join us and be a part of an organisation that is truly committed to creating a level playing field for everyone.Kindly be aware that in order to be employed at Games Global, you need to be 18 years of age or older, in accordance with our industry requirements.

Games Global Operations

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