German Sales & Support Officers - Monday to Friday
- Msida, Malta Island
- Permanent
- Full-time
- Deliver professional customer service for inquiries about the companys products and services
- Open client accounts in line with internal procedures
- Build rapport with customers and support them with onboarding, online tools, and mobile applications
- Maintain solid knowledge of company offerings to provide accurate and helpful information
- Identify opportunities to offer additional services based on customer needs
- Handle card-related requests, including cancellations, renewals, and reissues
- Process transactions and outgoing payments using internal systems
- Ensure compliance with company policies, security guidelines, and standards
- Keep accurate records of interactions and transactions
- Manage data collection via phone, email, and live chat
- Support invoicing processes and payment allocation
- Assist with various administrative tasks as directed
- Liaise with internal departments and international teams to ensure smooth service delivery
- Monitor repayments and allocate accordingly in the system
- Perform other tasks as assigned
- Previous experience in Customer Support or Sales, preferably in an online or service-driven environment
- Native or fluent level of German, along with fluency in English (spoken and written)
- Excellent communication skills and a client-focused mindset
- Strong computer literacy and comfort working with digital systems
- A collaborative team player with a proactive attitude and willingness to learn
- Passionate about delivering quality service and growing within a supportive environment
- Relocation Package - up to 1000 euros
- Health Insurance after probation
- Annual Performance Bonus
- Potential Salary Increase after Successful probation
- Flexible working hours
- Paid Overtime (Voluntary)
We are sorry but this recruiter does not accept applications from abroad.