Reservations Agent

• carry out daily arrival and departure checks
• advise our international guests by email and phone and guarantee a meaningful guest experience
• are responsible for the maintenance of our PMS and other hotel specific systems as well as all our guest and customer data
• check existing reservations as well as incoming payments
• compile monthly overnight stay statistics and ensure smooth handling of commissions

• professional training or completed studies in the field of hotel management
• already gained initial experience in a comparable position at the front office or in group reservations
• a warm and welcoming personality with excellent communication skills
• a proactive mindset and you love taking the initiative to get things done
• think analytically, act methodically, and demonstrate a strong sense of responsibility and quality awareness
• well-versed in the MS Office universe and have worked with several reservation systems
• fluency in Enlighs both spoken and written ( other languages will be a plus )

Manpower