Customer Service & Fraud Lead – Swedish Speaking

Hireroo

  • Saint Julian's, Malta Island
  • Permanent
  • Full-time
  • 7 days ago
Job DescriptionOur client, a global company within the online gaming industry, is looking for a Swedish-speaking Customer Service & Fraud Lead to join their team in Malta.This is a key role with responsibility for building and leading a dedicated Swedish market support function. The successful candidate will be instrumental in establishing processes, training, and content for their team while ensuring alignment with existing company standards.The role reports directly to the Head of Customer Service in Malta and involves close collaboration with Compliance and senior management.Location: Hybrid - Saint Julian'sResponsibilities:As a Customer Service & Fraud Lead, your broad responsibilities will include but are not limited to: * Build and lead a comprehensive Customer Support and Fraud team
  • Identify trends and escalate potential issues promptly
  • Set objectives and align team goals with wider company strategy
  • Ensure compliance with operational and regulatory requirements including KYC, GDPR and account security
  • Work closely with the MLRO, raising internal reports where required
  • Translate procedures and documentation as needed
  • Provide hands-on customer support when required
  • Manage day-to-day operational support tasks as they arise
Requirements: * Native or fluent Swedish with strong written and spoken English
  • Minimum of 2 years' experience in online gaming with leadership exposure
  • Excellent communication and people management skills
  • Strong attention to detail with the ability to prioritise and make sound decisions
  • Solid understanding of regulatory requirements, with particular focus on the Swedish licence
What's in it for you?Our client offers an exciting, challenging role in a collaborative, dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future.Benefits: * Freshly stocked kitchen with daily ingredients provided
  • Private health insurance and wellness benefit
  • Training and development allowance to support career growth
  • Regular social events and team activities
  • Flexible hybrid working arrangements

Hireroo