Head of Travel, Malta

Malta Island
Permanent
Full-time

1 month ago

Job ProfileVista is the global leader in private aviation, providing clients the only true alternative to full and fractional aircraft ownership.We are committed to revolutionising and modernizing the private aviation experience, with a vision to deliver seamless travel and maximum efficiency. Over the past two decades, we have pioneered asset-light flying solutions, giving clients access to a global fleet while paying only for the hours they need.At the heart of Vista is a global team of more than 4,000 aviation experts, all aligned toward a single mission: delivering a seamless, consistent, and exceptional flying experience for every client, on every journey, anywhere in the world. Our scale, combined with our shared commitment to safety, service, and operational excellence, empowers us to set new standards in private aviation.As Head of Travel, Malta, you will oversee and lead the Malta Travel Team. In this role, you will manage a team which act as a key advisor to the Operations Control Centre on all crew logistics and accommodation requirements, ensuring that aircraft crewing needs are met efficiently and reliably. This team also manages corporate travel arrangements for Vista employees, guaranteeing seamless travel support across the organization.Your ResponsibilitiesReporting to the Global Director of Travel Operation, you will join a dynamic team that provides support 24 hours a day, seven days a week. Your responsibilities will include, but are not limited to:

Developing and maintaining an entrepreneurial and positive attitude among the Team.
Supervise the travel team, contribute to recruitment, set performance goals, and manage daily workflows.
Enforce company travel policies to ensure budget adherence.
Provide operational guidance to all members of your team.
Monitor travel expenses and ensure compliance with travel policies, identifying cost-saving opportunities.
Assist in the general administration related to back office, BSP claims handling or with follow-up.
Address and resolve any travel-related issues or emergencies promptly and efficiently.
Maintain accurate records of travel bookings and transactions for analysis and reporting purposes.
Stay updated on industry trends, travel advisories, and best practices to continuously improve travel services.
Ensure compliance with legal and regulatory requirements related to travel.
Provide exceptional customer service to internal and external stakeholders, addressing their travel needs and concerns effectively.
Conduct regular reviews and assessments of travel services to ensure quality and satisfaction.
Handle Hotel and Air reservations related to Visa requirements.
Support the team with Crew on-duty requests as needed.

Required Skills, Qualifications, and Experience

Minimum 4 years experience in a professional role within an Aviation, Business Travel Agency, Travel Management Company or Luxury Travel Industry.
Previous experience in a management / leadership role.
Experience working with systems and tools such as Sabre, Concur, and Atriis.
Distinctive communication skills. English language proficiency, both written and spoken.
Entrepreneurial skills with a professional attitude & a strong business acumen.
Team player, pro-active, service driven and out-of-the-box thinking.
Must be willing and able to work various shifts, including nights, weekends, and holidays.
Able to work accurately and independently while leading a team by example.
High customer/service orientation with cross-cultural understanding.
Proficient with PC and Microsoft Office (including Word and Excel).

Vista Global

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