PHILIPPINES CUSTOMER SUPPORT

  • Sliema, Malta Island
  • €15,000-20,000 per year
  • Permanent
  • Full-time
  • 22 days ago
  • FULL TIME
  • TAS-SLIEMA, MALTA
  • DAY IN DAY OUT
  • 13 September 2025
  • Ref: 422068
We are seeking to recruit a Customer Support Officer to join our team. Will be dealing with the Philippines market.We are seeking candidates with highly effective English, Spanish and Filipino communication skills, both written and verbal, to ensure successful collaboration with our diverse team and stakeholders. Fluency close to native-level proficiency is preferred Must be amenable to working night shifts and overtime Responding to social media comments and questions. Proficiency with CRM platforms (Zendesk, Richpanel, or similar) and spreadsheets.ProfilesIf multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.PROFILE 1LanguageReadingSpeakingUnderstandingWritingSPANISHISCED Level: Lower secondary education - Level (2)Competencies
  • Deal with customer complaints (grant discounts, clarify regulations...)
  • Familiarise customer with and lead them to the right person (technician, sales assistant, head of customer service...)
  • Make nature of the call known (order, sales, information, advertising, assistance...)
  • Present solutions to customer complaints or pass file to the litigation/logistics.... department
  • Collect and deal with complaints of users, clients, occupants, ...
Past ExperienceOccupationExperience(months)CLERK, CONTACT CENTRE INFORMATION (CUSTOMER CARE)12Driving LicencesNo Driving Licenses required for this vacancyApplyPlease be aware that you will be submitting the Application as and that your CV will be part of your application. For additional information, use the message box below.Message to employerYou must complete the account profile creation to be able to apply for a course.

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