David Kennedy Recruitment is working with a leading Online Casino Gaming Company who is seeking to onboard a Customer Support Representative with German for their Malta office.Position: Customer Support Representative with GermanLocation: Hybrid, Qormi, Malta (office) AND remote from anywhere in MaltaEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES:
Respond to customer inquiries via email on all topics related to the online marketplace, by maintaining a positive, empathetic, and professional attitude towards the customers
Follow communication procedures and policies
Evaluate and make decisions in accordance with defined policies and guidelines.
REQUIREMENTS:
Native / fluent in German both verbal and written. Good command in English
Flexible and able to make quick decisions in a dynamic environment
Conscientious and reliable
Attention to detail
Empathic with genuine desire to help
Ideally interested in marketplaces, shared economy and new technologies
Previous experience in content moderation, customer care and/or online business will be considered as an advantage.
BENEFITS:
Competitive salary and benefit package
Extra days of vacation on top of common allowance
Free fruit, tea and coffee if you prefer working in the office
Ability to work from home when working late shifts and weekends
Free day transport to the office from certain areas within Malta
Team performance bonus and working from home allowance
Corporate discounts for gym memberships, shops and taxis
Private Health Insurance, eye care tests, health and well-being professional support
