Store Manager - Armani Exchange The Point
Hudson Group
- Sliema, Malta Island
- Permanent
- Full-time
- Ensure that the retail outlet functions smoothly and to give direct support when necessary.
- Ensure that all KPI’s such as sales budgets, conversion and UPT are monitored and that there is an ongoing team effort to reach the set KPI’s and more.
- Assist Brand and Operations Manager in the development and implementation of plans related to the retail outlet.
- Ensure that the outlet visitors are provided with a unique experience in line with the company branding.
- Order stock in line with forecasted demand considering changes in fashion, technology, and other demand determinants.
- Ensure adequate exposure to customers to be knowledgeable about customer wants, complaints and suggestions.
- Implement all security measures to avoid items being stolen from the retail outlet, both internal and external.
- Ensure that all shop employees give the best level of customer care at all times.
- Coordinate the work of the Shop Assistants by establishing working areas, product specializations and work rosters.
- Deal with customer queries and complaints effectively and efficiently.
- Ensure that all legal requirements regarding the shop are in order.
- Collect, check and reconcile daily cash takings of the retail outlet, deposit such takings, and inform the Finance Department accordingly.
- Ensure that the retail outlet is well maintained and coordinate and monitor all repair or upgrading work carried out in the retail outlet.
- Ensure that the Shop Assistants have all required support in terms of equipment and products to provide a more efficient and professional service.
- Check that all items within the shop are free of defects, properly displayed and correctly priced.
- Establish a good relationship with all members of staff thus ensuring that they are motivated to work to the maximum of their capabilities.
- Ensure a high quality/standard of work and service throughout.
- Direct the team in meeting their work objectives.
- Train and appraise the performance of the team.
- To perform any other duties which may be assigned from time to time
- A minimum of 2 years’ experience working in a retail store, ideally occupying a supervisory or leadership role
- Familiarity with financial and customer service principles
- Proficient user of MS Office
- Leadership and organizational abilities
- Interpersonal and communication skills
- Problem-solving attitude
- Flexibility to work in shifts
- Sales driven with a good understanding of KPI’s, in order to keep the team updated and push to reach targets;
- Strong communication & feedback to direct team including key HQ departments;
- Mentor and pass on any training and knowledge provided to team.