Customer Support Specialist – Junior

• Respond to live chats and email inquiries professionally and efficiently
• Assist customers with account verification and document processing
• Provide comprehensive advice and guidance to resolve customer concerns
• Use internal tools and workflows effectively (training provided)
• Escalate complex or unresolved issues to the appropriate team with detailed documentation
• Ensure a high level of customer satisfaction through quality and accurate communication
• Maintain speed, accuracy, and professionalism while handling a high volume of conversations
• Work from a comfortable office in Tbilisi - is a must
• Working on a shift schedule 2/2 (shift 12 hours, alternation of day and night shifts)

• English proficiency (B2 level or higher)
• Strong soft skills - patience, empathy, and problem-solving ability
• Excellent typing speed and ability to work efficiently with multiple software tools
• A team player with a strong sense of accountability
• A customer satisfaction-oriented mindset

• Prior experience in customer support
• Familiarity with the iGaming industry

Softswiss