Operations Analyst (Hungarian Speaking)

• Delivering an excellent customer service, ensuring player satisfaction and positive customer experience, by handling all queries by email, LiveChat and phone
• Handling and resolving issues efficiently, provide technical support to customers and strive towards high first-contact resolution
• Assisting customers with various queries, ensuring that accurate answers are given at all times, following our procedures, licensing requirements and Responsible Gaming guidelines
• Understand and follow various operational and regulatory processes, such as Know Your Customer (KYC), GDPR and account security best practices
• Being up-to-date with promotions, tournaments, and bonuses that we promote to our players
• Reporting on market activities and urgent matters such as downtimes and multi-user issues to third parties and Management
• Processing and verifying documents with the aim of identifying forged documents and complying with CDD and EDD obligations
• Flagging accounts by analyzing behavior, risk of payment methods, deposit amounts, wagering requirements, product risk and geographical risk
• Analyzing and processing withdrawal requests via different payment methods offered and following established internal procedures
• Working closely with other departments across the business
• Handling any ad-hoc operational duties that may arise from day-to-day

• Native level Hungarian language skills and full proficiency in English
• Excellent communication, customer service and problem-solving skills.
• Previous experience in a similar role in Customer Support or understanding of iGaming will be considered as an asset.
• Highly organized and able to multitask.
• Comfortable working within a fast-paced environment.
• Proven interpersonal skills, positive and ‘can do’ attitude
• Accuracy and great attention to detail, analytical skills
• Excellent team player
• Flexible to work shift-patterns (including public holidays, evening shifts and weekends).

• Initial in-depth onboarding training;
• Funding for training and self-development;
• Fruit, snacks, and Monday breakfasts;
• Company taxi for late shifts or for work related events;
• Private Hospital and Clinic Health Insurance;
• 6 weeks per year working from abroad;
• 4 weeks of Parental Leave for new Dads;
• Option of 1 month working on reduced hours after Maternity Leave;
• 1 day of Birthday leave;
• 5 days of child sick leave for parents;
• Referral Compensation;
• Added Leave Day For Voluntary Work.

• Do your research,
• Be selective,
• Take time to perfect your CV and Cover Letter,
• Show interest during the Recruitment process.

• The personal data that we are provided with is used by us only for the following purposes: recruitment processes, the performance of our duties arising from the provisions of the law relating to employing workers and establishing cooperation, and, potentially, also to establish, pursue and defending claims made against us.
• The legal basis for the processing of personal data by us is the provisions of the law, the legal duty that is imposed upon us (art. 6 (1) (c) GDPR) in the event of recruitment, to take steps at the request of the data subject before entering into a contract and to perform a contract (art. 6 (1) (b) GDPR). We can also process data based on our legitimate interests pursued by the controller consisting of establishing, pursuing, or defending against claims in proceedings before courts or public authorities(art. 6 (1) (f) GDPR).
• We can make our employees' data available to entities and bodies to which we are obligated to transfer the data under the provisions of the law, as well as entities that render services on our behalf that are necessary to conduct business (e.g. accounting, legal services, services related to benefits concerning medical care, insurance and access to recreational facilities, etc.).
• We will only keep personal data stored for as long as is reasonably necessary to carry out the purposes and legal obligations outlined in this clause.
• In the case of recruitment - we will keep your data for the entire recruitment period and up to 3 months after its completion.
• If you give us your consent - we will keep your data for the future recruitment processes up to 3 years.
• You have the right to: access your data, rectify, erasure, restrict processing, make a complaint to a supervisory authority, and the right to transfer the data. The consent to the processing of personal data may be withdrawn at any time. However, it does not affect the lawfulness of processing based on consent before its withdrawal. In the case of recruitment, withdrawing the consent will make it impossible for us to take your application documents under advisement.
• For the performance of the rights related to personal data, please contact the Data Protection Officer: dpo@energycasino.com.

EnergyCasino