FRONT OFFICE ADMINISTRATOR

Birkirkara, Malta Island
€16,000-17,000 per year
Permanent
Full-time

26 days ago

FULL TIME
BIRKIRKARA, MALTA
FULL DAY
02 May 2024

The Front Office Administrator will report to the Branch Manager and form part of our Financial Advisory team within our Retail Branch Network.Duties & Responsibilities: · Greeting and communicating effectively and courteously with clients and delivering outstanding customer care · Providing help and guidance to clients based upon a solid understanding of our company’s products and our wide range of services · Regularly achieving set Key Performance Indicators (KPI’s) and working with the sales team to drive positive company results · Keeping accurate records of discussions and correspondence with customer by using the company’s Customer Relationship Manager (CRM) system and assisting team members with their diary management · Demonstrating a commitment to improving your own customer service skills on an ongoing basis and willingness to develop your career · Flexibility in supporting our branch network as required on a day to day basis · Adhering to set KPIs to ensure our quality standards remain of the highest levelsProfilesIf multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.PROFILE 1LanguageReadingSpeakingUnderstandingWritingENGLISHMALTESECompetencies

Take telephone calls. Pass on calls to the desired interlocutors. Take messages
Inform persons or refer/accompany them to the desired interlocutor, department or place
Welcome people and identify their demands
Register, sort and stamp correspondence
Advise and assist interlocutors with regard to daily administrative tasks
Answer phone calls, receive customers, inform or orient customers
Answer phone calls. Inform customers (order follow-up, information...)
Prepare and organise meetings (invitations, prepare files, booking of rooms...)
Carry out promotional actions (mailing...) Follow-up customer relations
Monitor access and movement (circulation) of persons within the organisation - check sites and rooms.

Past ExperienceOccupationExperience(months)RECEPTIONIST, GENERAL0Driving LicencesNo Driving Licenses required for this vacancyApplyPlease be aware that you will be submitting the Application as and that your CV will be part of your application. For additional information, use the message box below.Message to employer

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