Executive

Manpower

  • Mosta, Malta Island
  • €25,083 per year
  • Permanent
  • Full-time
  • 22 days ago
  • Apply easily
Job DescriptionThe Executive (Operations) is responsible for ensuring smooth customer service delivery across all contact channels, using the CRM system for effective case management and service monitoring. The role involves identifying service gaps, tracking SLA compliance, compiling performance data, and supporting operational improvements. The Executive will collaborate with internal teams and external stakeholders, attend meetings, and assist Managers (Operations) in maintaining quality standards.Key Responsibilities
  • CRM & Case Management:
Manage customer queries via CRM, ensuring proper case handling and closure. * Service Monitoring:Track service delivery across channels, report SLA breaches, and highlight service gaps. * Operational Support:Assist in improving systems and processes, and ensure alignment with service standards. * Data & Reporting:Compile operational data for reporting and decision-making. * Stakeholder Liaison:Coordinate with line ministries and attend meetings as required. * Other Duties:Perform additional tasks as assigned, maintain confidentiality, and participate in training for professional development.#LI-DNP#LI-JP1The selected candidate will be
appointed on an indefinite contract
basis and the starting annual basic
salary for this position is €25,083 with
annual increments.
In addition to the basic salary, this role
carries an annual performance
allowance of €800, subject to
performance and in line with the
Agency’s performance review
programmeSUBMISSION OF APPLICATIONSInterested candidates are to submit1. A letter of application together with anupdated copy of their curriculum vitae2. Copies of their qualifications*3. Jobsplus Employment History sheet*Original certificates are to be invariably produced for verification during the interview.via email to hr.servizz@gov.mtor via conventional mail to the followingaddress: Servizz.gov Head Office, VictoriaCentre, Level 2, Valletta Road, Mosta,MST 9012.Applications will be accepted untilFriday 22nd August 2025

Manpower