Account Manager

The Mill Adventure

Saint Julian's, Malta Island
Permanent
Full-time

2 months ago
Apply easily

The Mill Adventure is a scale-up with the ultimate mission of building awesome products that will change the way the iGaming industry operates. We started our journey in 2019, with the vision of building a technology driven organisation and creating a team consisting of the best of the best specialists in their respective fields.Today, we provide a complete gaming platform, including licences and operations, for rapid deployment and success in iGaming. Our team of 70+ technology and iGaming experts is guided by passion for invention, operational excellence and commitment to improve the inefficient.We trust and value our team and we strive to accommodate the right working conditions for each individual, in remote, office based or mixed models. We see the strength in being different and embrace the cultural diversity existing in our group.As our business continues to grow, we are looking for an Account Manager to bring predictability and visibility to our clients, whilst also providing clarity and information to our internal Teams too (clear requirements, clarify expectations)The selected individual will be a people’s person, someone who can nurture the relationship with our partners, understand their needs and share updates in the best way possible.The selected individual will be responsible to:

Own the relationship between the company and the partners
Provide Project Managers, Product Owners and Tech with customer feedback and requests through relevant channels
Coordinate projects and activities for partners, within the company
Coordinate and communicate roadmaps, roll-out of system integrations, product features, promotional tool and back-end and front-end releases to partners
Educate and train new and existing partners for systems, tools and features available
Track and report on account status on regular basis for relevant KPIs
Follow up on partner's projections and results
Coach and challenge our partners, always being a step ahead and identifying improvement areas
Manage, maintain and inform of news, game release schedule, access, promotions and marketing material to partners via relevant channels
Contribute to business discussions around the company's day-to-day operations and long-term strategy

RequirementsYou'll be a great fit if you have:

Relevant iGaming experience
Very strong account management skills
Strong ownership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organisations
Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
Experience of working with a CRM or Business Intelligence tool is a plus
Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
Proven experience as Account Manager and/or Project Manager

Benefits

A lean, focused company, offering a flexible working environment
The opportunity to work with and learn form a highly skilled, talented team
A great company culture, where accountability is innate, transparency is key and competency is virtue
Being part of a small, tight knit, caring community
Work equipment of your choice
Private health insurance
Learning budget
Fitness benefit
Parking/transport or co-working allowance
Company wide and team based get togethers

The Mill Adventure