Casino Operations Specialist (Nederlands sprekend)
- Sliema, Malta Island
- Permanent
- Full-time
- Reviewing our current Casino offering
- Reviewing, improving, or building processes to meet our business objectives and ensure compliance
- Assessing the current and future needs for the department and reporting as needed
- Updating the Casino shop window to enhance competitiveness within the business
- Maintaining and updating the shop window of the Casino product vertical
- Building relationship management with 3rd party suppliers
- Ensuring all aspects of the product are compliant (Promotions, Product, etc.)
- Monitoring the Casino performance and customer experience of the product vertical
- Working closely with customer service and acting as third-line support to ensure best practices are standard
- Assisting in planning campaigns from idea to briefing, coordinating, and post-analyzing KPIs
- Collaborating with the Casino Manager to drive the product vertical strategy and agreed KPIs
- Keeping up to date with competitors and ensuring the competitiveness of our product
- Working with UX, marketing, or other teams to shape the product customer journey
- Advising on bonuses & event promotions in collaboration with UX, marketing, or other teams
- Collaborating with 3rd party suppliers or other stakeholders as appropriate
- Native Dutch-speaking proficiency is required.
- An eye for detail and the ability to properly coordinate projects from A-Z
- Structured, organized, and capable of managing multiple projects simultaneously
- Relevant market experience
- (Affinity towards) analytical and reporting skills using Word, Excel, and PowerPoint