Bodyshop Administrator
Michael Debono Ltd
- Malta Island
- Permanent
- Full-time
The Bodyshop Administrator will deal with clients that go to the Bodyshop continuously.
This position is being offered on a full-time (40hrs per week) indefinite basis and reports directly to the Bodyshop Leader.The Position:
- Ensure all customer interactions through telephones, face-to-face and writing are responded to promptly, courteously and dealt with in an efficient manner
- All customers are greeted professionally at the service desk, confirming all details before work is carried out
- Ensure that accurate job cards, estimates, and related information are produced
- Certify that customers are kept informed of the progress of their vehicle and of any additional work that is likely to occur, obtaining authority to proceed
- Deal efficiently and courteously with all customer complaints, logging them and passing relevant information to the Service Advisor to ensure a correct and prompt conclusion
- Updating of the system continuously
- Administrative duties
- Issue reports as required
- Carry out other duties as instructed by one’s superior.
- At least 1-year experience in administration/customer care
- Familiar with Microsoft desktop operating systems and Microsoft Office applications
- A clean police conduct
- Have a passion for dealing with customers
- Ideally has a good understanding of the vehicle body parts and repair processes.
- Competitive remuneration package
- Continuous development and mentoring
- Flexible working arrangement
- Health insurance
- Employee referral scheme
- Weekly breakfast
- Monthly treats
- Employee discounts.
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