Systems Administrator

• Responsible for providing day-to-day support and maintenance for all Windows hardware, operating systems, and enterprise applications.
• Accountable for maintaining server and security configurations in compliance with established best practices and established baseline configurations.
• Responsible for Administration of Microsoft Windows Servers, Active Directory, Azure AD, DNS, DHCP, GPO, IIS.
• General Administration of SQL.
• Upgrade/install Windows OS and Server software.
• Administration of Hyper-V and Datacore for data storage and replication.
• Administration of Exchange on-premise and O365 including SharePoint and MS Teams.
• Ensure proper backup processes are in place to allow for full recovery of sites, systems and documents using Veeam, and/or other backup solutions.
• Conduct periodic backup restoration and DR/BCP testing in accordance with the schedule and procedures in place.
• Maintain proper Change Control and Configuration Management processes.
• Monitor sites daily, respond to alerts, and provide on-call support.
• Create PowerShell scripts to automate tasks.
• Provide daily, weekly, and monthly Windows system checklist with historical trending reports.
• Provide monthly KPI metrics and trending reports.
• Work service requests and help desk tickets on a daily basis.
• Implement Patch Management using WSUS.
• Reduce security vulnerabilities by ensuring systems are updated promptly/Apply security patches and updates according to the patching schedule.
• Assist in the preparation of business continuity plans and perform periodical tests as necessary.
• Perform maintenance, performance tuning, and troubleshooting of the corporate network and general infrastructure.
• Maintain change and incident management procedures for IT Operations.
• Share ownership of IT operational policies and procedures within all IT core disciplines.
• Ensure continuous IT Operations utilizing Remote Monitoring performance tools.
• Work with internal and external resources to promote changes to production and other environments and to promote rapid response to known issues.
• Support application architectures and the general application functionality running in various environments.
• Maintain training programs to ensure appropriate personnel are thoroughly trained on new and/or upgraded software, system application tools, and on the awareness of information security and threats that might be encountered and how to deal with such circumstances.
• Assist and monitor compliance to information security.
• Recognise problems by identifying abnormalities and reporting violations.
• Assist with upgrades of server operating systems and databases and keep track on upgrade releases.
• Generate reports as requested by management on a periodical or ad-hoc basis.
• Direct the installation and use of security tools (e.g., firewalls, data encryption) to protect sensitive information.
• Perform other duties and responsibilities as may be assigned from time to time by management.
• Perform onsite visits to the various Branches, and Disaster Recovery site on a three (3) week basis and produce reports on any issues and/or recommendations to the management.
• Contribute to IT projects and system enhancements ensuring continuous compliance with industry standards and regulatory frameworks, including DORA and GDPR.
• Maintain an accurate and approved inventory of all physical and digital assets to meet compliance and audit requirements.

• Proven experience in IT support or helpdesk roles within a professional environment.
• Background or familiarity with insurance, pensions, or financial services is highly desirable.
• Strong problem-solving skills and the ability to work efficiently under pressure.
• Excellent communication skills, with the ability to liaise effectively with non-technical staff.
• Ability to work independently and as part of a collaborative team.
• Knowledge of IT security best practices and data protection regulations.

GRS Recruitment