Customer Support/Player Operations Performance Analyst

Bullfinch Recruitment View all jobs

Malta Island
Permanent
Full-time

2 months ago

Customer Support/Player Operations Performance AnalystAbout PatriannaPatrianna is a super fast-growing iGaming leader headquartered in Gibraltar, with a remote-first team across Europe and beyond powering engaging apps and web products for millions of players worldwide. We craft tailored strategies, innovative product development, and cutting-edge tech to deliver exceptional experiences—always learning and scaling at pace.Join our passionate operations crew in CRM, fraud, payments, marketing, and player support. We thrive on data-driven execution, cross-team collaboration, and real impact in a high-growth, remote environment.The RoleDrive performance excellence for Customer Support and Player Operations using sharp analytics, forecasting, and optimization—shaping seamless experiences for global players.What you'll do

Monitor and optimize agent, team lead, manager, and QA performance with actionable insights
Forecast weekly/monthly volumes to guide KPIs, hiring, training, and capacity in our scaling iGaming ops
Build and automate reports in Looker, Retool, Zendesk for real-time visibility and accuracy
Design tech solutions for performance tracking and operational dashboards
Handle partner queries with clear, data-backed updates
Deliver trend reports spotlighting wins, risks, and growth opportunities

What we need

Analytical prowess in performance monitoring and ops data
Hands-on with Looker, Retool, Zendesk
Proven forecasting, capacity planning, and optimization experience
Tech skills to build monitoring tools
Strong communication for stakeholders and partners
Data-driven track record in continuous improvement

Why join usBe the force behind operational excellence in iGaming, directly boosting player satisfaction for millions. Work remotely with top tools, collaborate with innovative teams embracing the latest tech (like Kubernetes and custom software), and innovate freely—from Gibraltar HQ or anywhere. Your insights will scale our business, with growth opportunities in product, tech, and strategy. We value diverse thinkers from all paths—your unique perspective fuels our edge.Equal OpportunitiesWe hire on skills, drive, and fresh ideas alone. Background, gender, age, race, ethnicity, disability, sexual orientation, religion, neurodiversity, or career journey? Never a barrier. Diverse teams drive our innovation—join us to thrive.

Bullfinch Recruitment

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