We are currently supporting our client in Malta in their search for a Sales and Customer Executive to join their growing team. This role involves providing front-line support to clients, handling policy servicing, and contributing to a high-quality customer experience across all communication channels.Key Responsibilities:Assist and support walk-in clients and intermediaries by:Updating and amending client recordsResponding to product-related queries and providing relevant informationPromoting and explaining new productsPreparing and issuing quotations, and completing sales paperwork when applicableProcess and administer a range of customer policy actions including:Surrenders, maturities, and death benefit paymentsRevised maturity value estimates, top-ups, fund switches, premium payments, and valuations for Unit Linked policiesRespond to customer enquiries via phone and email, ensuring timely and accurate supportHandle and resolve client complaints in line with internal protocols, escalating when necessaryUpdate customer and policy records and issue related documentationWhere authorized, exercise discretion to offer redress in situations that may affect customer relationshipsRequirements:Strong proficiency in Microsoft Office applicationsExcellent verbal and written communication skillsStrong negotiation and analytical skillsAbility to work both independently and collaboratively within a teamPreference will be given to candidates who hold or are working toward a CII qualification (minimum Dip CII)Languages:Maltese: ExcellentEnglish: ExcellentSpanish: Considered an assetBenefits:Flexible working hoursOn-site gymBirthday leaveHealth and life insuranceCanteen and transport allowanceExtended maternity and paternity leaveSpecial benefits for returning mothersChildren sick leavePension plan incentive (after 2 years)Active ageing incentiveStudy/exam leaveSports and cultural leaveSponsorship for further trainingOn-site canteen facilityIf you're a motivated individual with a passion for customer service and a desire to grow within a dynamic and supportive environment, we encourage you to apply today. This is a great opportunity to build your career while making a meaningful impact on customer experience.We look forward to hearing from you!
