Key Account Service Agent (Portuguese Speaking)

• ‍‍ 15 million players vibrating to the rhythm of sports competitions
• ⭐ a wide range of sports betting, poker, casino games and online horse betting
• ⚽ More than 50 sports open to betting
• 300,000 sports events available to bet on each year
• 60,000 live sporting events broadcast each month
• More than 3,000 casino games to try out
• Over 2 million poker games played each month
• numerous official partnerships such as in France the FFF, Ligue 1 Uber Eats, the Coupe de France, Rugby Top 14 (LNR), the Betclic Elite in basket-ball (LNB), UBB, Boxers de Bordeaux…
• Headquartered in Bordeaux, Betclic is a multicultural and international company with more than 38 nationalities among its 800 employees in five European countries: France, Italy, Malta, Poland and Portugal.

• Working closely with Marketing Team and other departments, to improve the service by giving regular client's feedback on promotions, products, and services.
• Working closely with Risk Team to ensure customers well-being.
• Contribute to bring new ideas on how to improve the existing offer and how to optimize the achievement of our objectives.
• Collaborating closely with the Key Account Managers in maintaining a high level of service for Key Accounts.
• Support the Key Account Event Coordinator in contacting customers for the organization of events.
• Humanize the experience while ensuring healthy gambling.
• Being up-to-date with promotions, competitions and special offers that we promote to our customers.
• Driving retention actions to create and maintain a relationship in order to increase the players' lifetime value.
• Using excellent tele communication skills to support, develop and increase the loyalty of the players.
• Dealing with any concerns or question the Key Accounts may have while using our site (Offer, promo, issues, payment, bets,…).
• Any other duties as assigned by the Key Account Service Team Lead.

• You have experience and knowledge of the iGaming industry especially in Customer Service.
• You have excellent level of spoken and written English.
• You have experience using Microsoft Office.
• You are native Portuguese speaker.
• You are adaptable.
• You have excellent communication skills.
• You are autonomous.
• You are innovative.
• You are proactive.
• You have excellent Organisation and Time Management skills.
• You are a Team Player.
• You are Customer Oriented.
• You are persistent.
• You are solution oriented
• You have excellent listening skills.
• You are confidential.

• And the opportunity to work in a friendly, youthful and fun atmosphere!
• Travel & Leisure benefit up to €600 per year.
• Fitness benefit up to €30 per month.
• Meal allowance.
• Private health and dental insurance after 6 months of employment.
• Private pension scheme after 6 months of employment.
• Relocation package.
• Flexibility and remote working arrangement.
• Possibility to work remotely from home country for few weeks/year.
• Constant focus on skills development with a personalized annual training program.
• Career development in an international environment.

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