Customer Support Agent - Dutch Speaking (Malta)
Joi Gaming
- Sliema, Malta Island
- €28,000 per year
- Permanent
- Full-time
- Provide customer support via chat, phone, and email in Dutch.
- Resolve disputes and escalate issues. Collaborate with various departments and stakeholders to provide first class player experience
- Assist players with technical troubleshooting
- Educate players on game rules and features.
- Stay informed and provide feedback. Keep up-to-date with the latest products, promotions, and regulatory changes in the online gambling industry.
- Native-level fluency in Dutch and English is essential.
- Able to work on shift basis across weekdays and weekends
- Demonstrate exceptional written and verbal communication skills.
- Prioritize player satisfaction, showing professionalism and empathy.
- Thrive as a flexible multitasker, adapting swiftly to a fast-paced environment and work as part of a great team
- Salary €28,000 +Night shift supplement
- Pension (5%) of your annual gross salary.
- €1,000 Employee Benefits
- 5 Sessions Employee Wellness Therapy
- An introduction in or broadening of your knowledge into the Dutch iGaming industry.
- Various Training included (Casino, Sportsbook, AML & RGL etc.)
- Friday Drinks & Lunch at the Office with the team
- Hybrid Work, Employees can work from home twice a week
- Remote Work, Employees can work remotely for a total of 1 month a year
- Birthday Leave, Employees get an extra day off on us!
- Free Car/Motor Bike Parking
- Relocation package available