Assistant Housekeeping Manager

• Support the Housekeeping Manager in overseeing daily operations across guest rooms, suites and public areas, ensuring they consistently meet Forbes and brand quality standards.
• Be responsible for the general day-to-day operation of the housekeeping department, ensuring practical and organisational workflow runs efficiently.
• Conduct regular staff training sessions, including Forbes service expectations, cleaning techniques, room presentation and guest interaction skills, amongst others.
• Mentor, coach and motivate the housekeeping team to deliver consistent five-star service, recognising achievements and addressing areas for improvement.
• Carry out detailed room and public area inspections to maintain the highest cleanliness and presentation levels.
• Assist with developing and updating SOPs.
• Coordinate staff schedules, assign tasks and monitor performance to maximise productivity.
• Be responsible for ordering and maintaining supplies, ensuring stock levels are controlled and stored properly.
• Control costs and conserve energy within the department to minimise expenses without compromising service quality.
• Maintain accurate records of training, inspections and quality control checks.
• Ensure all cleaning and service activities adhere to health & safety and hygiene regulations.
• Report any maintenance issues, deficiencies in guest rooms or public areas and all out-of-order equipment to the Maintenance department promptly.
• Respond swiftly to guest requests and concerns, ensuring personalised and professional resolutions.
• Collaborate with other hotel departments to ensure smooth daily operations and seamless guest experiences.

• Previous experience in a supervisory or assistant management role within a hotel housekeeping department.
• Strong leadership and interpersonal skills, with the ability to motivate and guide a team.
• Excellent command of English, both written and spoken.
• Proficiency in Microsoft Office Suite.
• Exceptional organizational skills and strong attention to detail.
• Experience with housekeeping or hotel management systems (advantageous).
• Flexibility to work various shifts, including weekends and holidays.
• Commitment to delivering outstanding guest service and maintaining high standards.
• Knowledge of gardening, cleaning products, and cleaning machinery.

AX Hotels