CUSTOMER SUPPORT OFFICER

  • Gżira, Malta Island
  • €15,000-20,000 per year
  • Permanent
  • Full-time
  • 13 hours ago
  • FULL TIME
  • IL-GZIRA, MALTA
  • FULL DAY
  • 04 October 2025
  • Ref: 423035
Our team is growing, and we are currently looking for dedicated and customer-focused individuals to join our Customer Support Department.Handle incoming customer inquiries via live chat, email, and telephone with efficiency and professionalism. Provide accurate information and guidance on the company’s services, platforms, and procedures. Investigate and resolve client issues in a timely and thorough manner. Escalate complex issues to the relevant departments and follow up until resolution. Record and document all customer interactions accurately in the CRM system. Maintain a positive and empathetic attitude toward customers at all times. Stay up-to-date with internal procedures, compliance guidelines, and product updates.ProfilesIf multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.PROFILE 1LanguageReadingSpeakingUnderstandingWritingENGLISHARABICISCED Level: Upper secondary education - Level (3)Competencies
  • Deal with customer complaints (grant discounts, clarify regulations...)
  • Familiarise customer with and lead them to the right person (technician, sales assistant, head of customer service...)
  • Make nature of the call known (order, sales, information, advertising, assistance...)
  • Present solutions to customer complaints or pass file to the litigation/logistics.... department
  • Collect and deal with complaints of users, clients, occupants, ...
  • Inform customer about product characteristics; advise customer on his/her choice
  • Fill in digital follow-up documents
  • Register activities data (log, register for incidents or complaints...)
  • Register complaints offering solutions to customer according to type of incident (breakage, delay, breakdown...)
  • Collect opinions, remarks or complaints and transfer them (can include surveys)
  • Handle: incoming calls (consumer service, take orders, provide assistance to customers...)
Past ExperienceOccupationExperience(months)CLERK, CONTACT CENTRE INFORMATION (CUSTOMER CARE)6Driving LicencesNo Driving Licenses required for this vacancyApplyPlease be aware that you will be submitting the Application as and that your CV will be part of your application. For additional information, use the message box below.Message to employerYou must complete the account profile creation to be able to apply for a course.

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