German Contact Centre Agents in Mosta
- Mosta, Malta Island
- Permanent
- Full-time
- Provide high-quality customer support via phone, email, and live chat to German-speaking customers.
- Assist with airline bookings, flight changes, cancellations, and related inquiries.
- Effectively communicate solutions to customer issues while maintaining professionalism.
- Ensure accurate data entry and follow up on any unresolved queries.
- Collaborate with internal teams to address complex customer needs.
- Maintain up-to-date knowledge of airline policies, procedures, and promotions.
- Fluency in German is essential (both written and spoken).
- Strong communication, writing, and listening skills.
- A positive, can-do attitude with the ability to work independently and take initiative.
- Computer literacy; ECDL certificate is preferred.
- Previous experience in a customer service role, preferably in a call center or travel industry.
- Flexibility to work shifts as rostered from Monday to Sunday.
- Full training to support your professional development.
- Basic health insurance after 6 months of employment.
- Opportunities for career progression and development programs to advance your career.
- Mobile schemes and gym packages.
- Access to an in-house canteen with healthy and affordable meal options.
- Monthly events to engage with colleagues and build team spirit.
- Free on-site parking and staff discounts at over 50 local businesses.
- German – EUR 3,000 annually, paid in monthly instalments.
We are sorry but this recruiter does not accept applications from abroad.