JUNIOR ACCOUNT MANAGER

Mosta, Malta Island
€30,000-35,000 per year
Permanent
Full-time

1 day ago

FULL TIME
IL-MOSTA, MALTA
FULL DAY
03 October 2025
Ref: 422947

We are looking for a Junior Account Manager to join our leading company.Build and maintain relationships with high-value players, serving as their main point of contact for all inquiries, requests, and escalations. Using different channels such as phone, telegram, WhatsApp & email. Gain a solid understanding of each player’s gaming preferences, spending patterns, and engagement habits to provide a personalised but scalable level of service. Deliver consistent communication and tailored retention strategies based on player value and activity, including standard bonus offers, loyalty incentives, and periodic personalized rewards. Monitor player behavior and activity trends to proactively identify re-engagement opportunities, flag potential churn, and assist with reactivation efforts when needed. Maintain an awareness of responsible gambling protocols, ensuring all player interactions align with internal policies and regulatory requirements. Report any risk indicators or unusual activity. Accurately document player interactions, preferences, and key activity data in internal systems, contributing to overall player profiling and department insights. Support the VIP Account Managers and wider VIP team in day-to-day tasks, promotions, and operational processes.ProfilesIf multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.PROFILE 1LanguageReadingSpeakingUnderstandingWritingENGLISHCompetencies

Collect and deal with complaints of users, clients, occupants, ...
Collect opinions, remarks or complaints and transfer them (can include surveys)
Present solutions to customer complaints or pass file to the litigation/logistics.... department
Register activities data (log, register for incidents or complaints...)
Come up with and develop promotional tools for products
Determine the strategic sales objectives of department

Past ExperienceOccupationExperience(months)MANAGER, SALES AND MARKETING12CLERK, CONTACT CENTRE INFORMATION (CUSTOMER CARE)12Driving LicencesNo Driving Licenses required for this vacancyApplyPlease be aware that you will be submitting the Application as and that your CV will be part of your application. For additional information, use the message box below.Message to employerYou must complete the account profile creation to be able to apply for a course.

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