Contact Centre Agent (German Speaking)

Malta Island
Permanent
Full-time

2 days ago

Centrecom takes pride in being the Centre of Excellence providing value to our clients' business by identifying customised solutions. We are the go-to outsourcing partner offering Contact Centre Services, Back Office Functions, Airline Revenue Accounting and GSA Services.We are currently seeking German-speaking candidates to join our growing team.Reporting to the Team Leader, ideal candidates will be responsible for handling inbound and outbound calls, assisting customers with their queries, and delivering a high standard of service in line with company procedures and performance targets.Why work with us?We are a dynamic and innovative company, and we seek candidates who have the same spiritYou will be joining a company that values its employees and invests in their careerYou will work with a team of professionals who are available to help you navigate and grow.Who are we looking for?We are looking for Airline Contact Centre Agents to join one of our sections in the airline industry. Ideal candidates will be given full training and will be assisting customers via phone, social media, chatbox, and emails. The section offers growth in different areas and provides opportunities to those who are willing to learn. This position is available on 40 hour-week basis. It is ideal for those candidates who are looking for stability and career growth.Requirements.

Language requirements: English and German.
Good communication, writing and listening skills are particularly important in this role;
A can-do attitude and the ability to work on your own initiative with limited supervision;
Computer literate, preferably in possession of an ECDL certificate;
Previous experience in any customer care role is a must
Flexible to be rostered from Monday to Sunday

What we have to offer.

Career Growth
Gym packages included
Mobile schemes
Monthly events
Training and development
Job based on an indefinite basis
Health Insurance
Free on-site parking at our Mosta Head Office
In-house canteen serving different healthy food
Exclusive Staff Discounts at 50+ Businesses!

We offer various opportunities to those who are looking for stability and career growth. All employees are rewarded with incentives and bonuses throughout the year and they have the possibility to be part of a development program to broaden their careers.

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