Business Analyst

• Develop and maintain knowledge of a minimum of 4 FCP departments processes and software functionality.
• Analyse, document and test program development, logic, process flows and specification.
• Identify gaps in existing functionalities, options for improvement and opportunities for process automation.
• Act as account manager for assigned departments.

• Collaborates with business champions for business analysis, define requirements, and deploy solutions.
• Update and present project status reports

• Provide 1st & 2nd level support to end users for assign depts.
• Deliver software training to end users.
• Support software quality and security audit process

• Work in project teams with a can-do attitude whilst providing feedback for enhanced engagement.

• Modification of practices and procedures and determine own priorities.

• MQF Level 6 qualification in Computer Science, Business Analytics or Business & IT

• 3 years of ICT professional experience.
• Experience in BPA, software application deployment and IT project management

• Capability to perform effective business analysis and engage positively with business process owners
• Strong knowledge of Process Mapping Techniques and requirements gathering
• Knowledge of ERP modules relevant to the Manufacturing, Logistics, Finance, HR, Sales & Marketing
• Technical hands-on knowledge of Project management and delivery of IT business solutions
• Understanding of software development with traditional and agile methodologies
• Understanding of manufacturing environments and related ICT requirements
• Understanding of Industry standard Business intelligence, database & report building technologies
• Capability to choose required procedures for tasks
• Capability to search for solutions, analyse requirements, and organise work effectively

• Analytical thinking and problem solving
• Drive for results
• Customer Service Orientation
• Presentation and facilitation
• Consulting and advising
• Monitoring & Measuring

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