Host

• Greet guests with a friendly and hospitable demeanor upon arrival, providing a positive first impression of our establishment.
• Manage guest reservations, seating arrangements, and waitlist efficiently to maximize dining room capacity and minimize guest wait times.
• Communicate effectively with guests, providing information about menu offerings, special promotions, and hotel amenities.
• Coordinate with servers, bartenders, and kitchen staff to ensure timely seating, service, and overall guest satisfaction.
• Handle guest inquiries, requests, and concerns professionally and courteously, demonstrating a commitment to exceeding guest expectations.
• Maintain cleanliness and organization of the host stand, lobby area, and waiting areas, adhering to hotel standards of cleanliness and presentation.
• Assist in training and mentoring new host team members, providing guidance on guest interaction, reservation management, and service standards.
• Collaborate with other hotel departments, such as concierge and front desk, to enhance the guest experience and address guest needs effectively.
• Uphold a professional appearance and demeanor at all times, reflecting the high standards of hospitality and service expected in a 5-star hotel.
• Adhere to all hotel policies and procedures, including safety protocols, cash handling procedures, and guest privacy guidelines.

• Minimum of 2 years of experience as a Host in a 5-star hotel or luxury hospitality setting.
• Outgoing personality with excellent communication and interpersonal skills, capable of building rapport with guests and colleagues alike.
• Demonstrated commitment to providing exceptional customer service and ensuring guest satisfaction.
• Ability to work effectively in a fast-paced environment, remaining calm and composed under pressure.
• Strong organizational skills and attention to detail to manage reservations, seating arrangements, and guest inquiries efficiently.
• Flexibility in scheduling, including availability to work evenings, weekends, and holidays as required by the needs of the business.
• High school diploma or equivalent; additional training or certification in hospitality or customer service is a plus

Outreach Recruitment