Front office Team (recruiting from Malta and abroad)

The Latino Agent View all jobs

  • Birkirkara, Malta Island
  • Permanent
  • Full-time
  • 2 months ago
Job Description :Our Client, Malta’s leading hospitality and leisure group, is strengthening its Front Office Team across its portfolio of hotels and leisure properties.Working in a dynamic, guest-focused environment, successful candidates will be the first point of contact for our guests and play a key role in delivering memorable experiences. These roles offer the opportunity to work within a professional hospitality operation that values service excellence, teamwork, and career progression within Malta’s hospitality sector.Active RolesWe are currently recruiting for the following Front Office positions:
  • Porter / Doorman
  • Front Office Agent
  • Front Office Supervisor
  • PBX operator
  • Reservation Agent
  • Concierge
  • Night Auditor
Applicants may apply for a specific role or be considered for alternative positions based on experience, skills, and operational needs.Key ResponsibilitiesDepending on the assigned role, responsibilities may include:
  • Welcoming guests with a professional, friendly, and confident approach
  • Managing check-in and check-out procedures accurately and efficiently
  • Handling guest enquiries, requests, and concerns in a timely manner
  • Operating reservation systems, PBX services, and internal communication tools
  • Providing information on hotel services, facilities, and local attractions
  • Supporting concierge services, transport arrangements, and guest assistance
  • Coordinating closely with housekeeping, security, and other departments
  • Ensuring front office areas are well organised and presented at all times
  • Handling payments, billing, and night audit procedures where applicable
  • Maintaining brand standards and contributing to a positive guest experience
RequirementsThe ideal candidate will demonstrate:
  • A genuine passion for hospitality and guest service
  • Previous experience in a front office or guest-facing role (preferred but not mandatory for entry-level positions)
  • Strong verbal and interpersonal communication skills
  • A professional appearance and confident, approachable manner
  • Ability to work effectively as part of a team in a fast-paced environment
  • Flexibility to work shifts, including evenings, weekends, and public holidays
  • Good working knowledge of English (spoken and written)
  • Knowledge of additional languages such as Italian, Spanish, or French is considered a strong asset
  • Attention to detail and the ability to remain calm under pressure
Licenses & QualificationsThe following will be considered an asset, depending on the role:
  • Hospitality or tourism-related qualifications
  • Experience with hotel PMS or reservation systems
  • Prior experience within a multi-property or international hotel environment
Please be advised that this offer is for a position based in Malta. The successful candidate will be responsible for covering all associated relocation costs, including but not limited to airfare, accommodation, and living expenses.BenefitsBenefits & PerksWe offer a competitive and supportive employment package, including:
  • Attractive salary packages aligned with experience and role seniority
  • Structured training and development, including technical upskilling
  • Opportunities for internal progression within a large hospitality group
  • Employee discounts across hotels, restaurants, and leisure outlets
  • Stable employment within an established and growing organization
  • Paid leave entitlement and all statutory benefits

The Latino Agent