Customer Success Manager
Quad Consultancy
- Mosta, Malta Island
- Permanent
- Full-time
- Building strong relationships and seeking out opportunities to pass over to the PDs
- Following the onboarding process from discovery call with the PDs to the launch call ensuring all timelines are met and any issues are resolved
- Achieving 85% engagement on all programmes
- Achieving an average of 4.5/5 on client feedback scores
- Team-work is paramount. You will be responsible for driving great relationships internally ensuring everyone is on the same page and working in a way that drives engagement, collaboration and the best outcome for the client
- Developing and evolving processes to provide a seamless and connected journey so that we continue to improve the client experience year on year.
- Managing client programmes end to end, ensuring they run seamlessly to time and to standard.
- Team-work is paramount. You will be responsible for driving great relationships internally ensuring everyone is on the same page and working in a way that drives engagement, collaboration and the best outcome for the client
- Developing and evolving processes to provide a seamless and connected journey so that we continue to improve the client experience year on year
- Managing client programmes end to end, ensuring they run seamlessly to time and to standard
- Onboarding and working with clients so they feel they are safe hands and know exactly what they need to do and by when
- Creating client stories on each programme to show impact and results
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