AML & RG Specialist MGA
Kindred Group
- Malta Island
- Permanent
- Full-time
The mission of Player Sustainability is to promote a companywide “Build on Trust” and Sustainability priority culture and to ensure Kindred Group proactively designs and runs its operations on the basis of the mandatory requirements and standards to create a safe user experience and a reputable business, thereby generating sustainable recurring net revenue.You will be part of a team of experts who identify and action on concerning behavior with the aim of ensuring a sustainable customer base. You will develop the skills and expertise to ensure all cases are handled with high quality and in accordance with market regulations.What you will do
- Identify and action customer compliance risk, and act according to documented processes with regards to account actioning, document requests and additional checks required
- Conduct customer risk assessments, including checks on customers' source of wealth, and take appropriate action to ensure that the customer maintains a sustainable level of spending
- Investigate customers detected on our RG and AML models, and take appropriate actions as per established processes - escalating to relevant Governance teams when appropriate
- Ensure you are aware of any regulatory or market changes affecting your function, and that any casework is handled in compliance with regulatory standards and requirements
- Liaise with external teams (i.e. Customer Service) and professionally handle all escalations, ensuring we minimize contacts, empower CS agents and strive for first contact resolution
- Challenge established processes and drive initiatives to improve ways of working
- Provide training and support to new starters in the team or members from other teams/departments when necessary
- Ensure you are fully up-to-speed on what the other teams in the department are doing and be ready to complement their work in your day-to-day investigations
- Constantly embrace the team objectives and work on your personalized goals on a quarterly basis
- Perform ad-hoc tasks as required by management
- Working hours 8:00am - 16:00pm any 5 days per week, Monday to Sunday
- Customer-centric decision making
- Excellent written and verbal communication skills in English
- Strong problem-solving and analytical thinking skills
- Open to giving and receiving constructive feedback
- Good knowledge of Responsible Gaming, AML, and the igaming industry as a whole
- Keen to share knowledge and help others grow
- Team player
- Reliable and self-motivated
- Leads by example