Job DescriptionOur client is seeking an Account Manager to manage and develop a portfolio of assigned clients, including Tier 1 and Tier 2 operators. The role focuses on improving account performance and supporting revenue growth across multiple business areas.This position requires a balance of commercial awareness, relationship management, and analytical thinking. The Account Manager will work closely with senior management and internal teams to support commercial discussions, identify opportunities, and ensure effective delivery and client satisfaction.Location: Hybrid – SliemaResponsibilities:As an Account Manager, your broad responsibilities will include but are not limited to:Manage and develop a portfolio of Tier 1 and Tier 2 client accountsBuild and maintain long-term client relationships to support satisfaction and retentionAct as the main day-to-day contact for assigned accountsIdentify opportunities to expand business through additional products, features, or marketsAnalyse account performance and market activity to identify areas for improvementSupport commercial discussions and negotiations in line with internal processesWork towards agreed performance and revenue targetsProvide clients with regular updates, insights, and recommendationsPrepare internal reports on account performanceMonitor KPIs, ROI, and overall account performanceCollaborate with internal teams including Commercial, Product, Technical, Finance, and OperationsGather and document client requirements clearlySupport prioritisation of client needs alongside internal objectivesEnsure alignment between client expectations and internal deliveryWork with Product and Technical teams to support delivery and ongoing improvementsMaintain regular communication with clients via calls or meetingsRepresent our client in meetings, industry events, and conferencesTravel internationally when requiredRequirements:At least 1 year of experience in an Account Manager or similar role within the iGaming industryExperience managing Tier 1 and Tier 2 clients or operatorsUnderstanding of iGaming markets and industry dynamicsExperience in account management, client relationships, and revenue growthCommercial awareness, including performance metrics and ROIExperience working with cross-functional teams such as Product, Development, QA, Operations, or FinanceUnderstanding of marketing strategies and player engagement within iGamingStrong written and verbal communication skills in EnglishInterest in online gaming, including casino and sportsbook productsWhat’s in it for you?Our client offers an exciting, challenging role in a collaborative, dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future.Benefits:Hybrid work-from-home arrangementPrivate health insuranceOn-site parking providedUp to 60 days of remote work per yearAnnual wellness allowanceWe redefine recruitment by focusing on a rich back to basics approach that focuses on genuine relationship building both with our clients and our candidates, offering a truly bespoke service that revolves around that perfect match. With global reach and equipped with profound industry insights and an extensive network, we have now earned the trust of globally recognized iGaming and fintech companies. Standing firmly as the go-to partner for these industry leaders, collaborating on numerous local and global HR projects, we take pride in our role as true lifetime partners for both our clients and candidates.
