German-Speaking Airline Contact Centre Agent

Prolina

  • Mosta, Malta Island
  • €5.60 per hour
  • Permanent
  • Full-time
  • 13 days ago
  • Apply easily
Malta (Relocation Support Available)
Start Date: 20 April 2026
Contract Type: Permanent (Indefinite)
Working Hours: Monday to Friday, 9:00 – 18:30 (8h/day)About the Role
Join a fast-paced airline contact centre and become the first point of contact for customers across phone, email, chat, and social media. As a German-Speaking Contact Centre Agent, you will provide outstanding customer service, assist with airline services, and maintain accurate records. This full-time role offers career growth, comprehensive training, and hands-on experience in the airline industry.Key Responsibilities
  • Handle customer inquiries via phone, chat, email, and social media with professionalism and efficiency.
  • Provide accurate, courteous, and solution-oriented support for all airline services.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with your team to meet performance targets and continuously improve service quality.
  • Develop expertise in airline products, services, and internal systems.
Requirements
  • Fluent in German (C1) and English (C1), both written and spoken.
  • Previous customer service experience is highly valued.
  • Strong communication, interpersonal, and problem-solving skills.
  • Ability to thrive in a fast-paced environment and manage multiple tasks.
  • Proficient in Microsoft Office (Word, Excel).
  • Typing speed: minimum 25 WPM.
  • Team player with the ability to build and maintain strong relationships.
Salary & Benefits
  • Salary Progression:
  • 1st month (Training & Practice): €5.60/hour
  • 2nd month: €8.10/hour
  • Post-probation: €8.50/hour
  • After 12 months: €8.75/hour (performance-based)
  • After 18 months: €9.20/hour (performance-based)
  • Additional Benefits:
  • German Language Allowance: €250/month (post-training)
  • Performance Bonus: up to €2,000/year (pro-rated monthly, after 6 months)
  • Relocation Support: €2,000 (after 1 month of employment)
  • Comprehensive training and onboarding
  • Health Insurance (after 6 months)
  • Career progression and internal mobility opportunities
  • Gym packages and mobile schemes
  • On-site canteen with affordable meals
  • Free on-site parking
  • Staff discounts in 50+ local businesses
  • Monthly team events and activities
Selection Process * Initial screening call (after 5 PM WET)
  • Second interview
  • Offer decision
  • Documents Required: European passport or valid work permit for Malta
Why Join Us?
This is more than a job – it's a career in the airline industry. You'll enjoy growth opportunities, competitive compensation, relocation support, and a dynamic work environment. If you are fluent in German, customer-focused, and motivated to deliver exceptional service, this is your chance to excel.

Prolina