Support & Operations Executive

Malta
Permanent
Full-time

7 days ago

AvailabilityContractSupport & Operations Executive - Internet of ThingsAre you passionate about technology, problem-solving, and delivering outstanding customer experiences? We're looking for a Support & Operations Executive to join our client's IoT Support & Operations Team.In this role, you'll be at the heart of their IoT services, helping customers resolve connectivity issues, guiding them through onboarding, and ensuring seamless service delivery. You'll also collaborate across teams to improve processes, enhance platform performance, and help shape the future of IoT.What You'll Do:

Troubleshoot technical issues related to IoT SIM connectivity & platforms, guiding customers through resolution.
Support order fulfilment, ensuring timely closure with excellent customer experience.
Build strong relationships with customers & end-users to ensure satisfaction and trust.
Partner with engineering & product teams to address challenges and drive smooth operations.
Stay ahead of IoT & LoRaWAN trends, suggesting ways to continuously improve service quality.
Monitor systems to maintain service uptime, reporting anomalies proactively.

What We're Looking For:

Tech-savvy, with a Diploma (or higher) in IT or a related field.
Strong analytical and troubleshooting skills.
Proactive, self-driven, and a reliable team player.
Excellent written & spoken English (German is a plus).
Previous experience in technical customer support is an advantage.

Why Join?

A transparent and supportive culture where your impact is clear.
An inspiring, forward-thinking environment that embraces innovation in IoT.
Growth opportunities in a company shaping the future of connected technology.
A collaborative team where success is built together.

M Recruitment

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