ICT Applications Management Intern
Izola Bank View all jobs
- Malta Island
- Training
- Full-time
- Ensure the timely resolution of JIRA tickets as reported by end-users and reporting incident related to security (e.g. malware infections, phishing attempts, unauthorised access, or data breaches), including escalations to the appropriate security team for further investigation and resolution;
- Assists the ICT team in the testing and deployment of new applications, upgrades and bug fixing,
- Assist in the Joiners, Movers and Leavers procedures;
- Assist in the parameterisation of varies applications;
- Assist in the ICT checklists.
- Identify recurring application issues and escalate when required;
- Provide end-user support and training;
- Prioritise and manage simultaneous open cases;
- Document new procedures, guidelines, and best practices for end-users, ICT staff and other stakeholders including security aspects;
- Undergo staff training as required by the Bank, including security awareness training focused on security best practices and protecting sensitive data and ICT assets;
- Any other tasks as may from time to time be required by the Bank.
- Diploma or certifications in ICT;
- Have a strong command of the English language;
- Communicate effectively, to gather appropriate information regarding reported issues;
- Good trouble shooting, capable of analysing a problem and finding a long-term working solution;
- Excellent time management, task planning and prioritising;
- Basic knowledge of SQL would be considered an asset;
- Have strong analytical skills and excellent verbal and written communication skills;
- A great team-player.