Senior Customer Support Specialist (Swedish Speaking)

• Form part of a fast-growing international iGaming business
• Step into a senior, leadership-track CS role with real impact

• Deliver high-quality support to players via live chat, email, and calls, handling both standard and more complex queries with confidence
• Take ownership of escalations, ensuring issues are resolved efficiently and in line with internal standards
• Review KYC documentation and process withdrawals, maintaining accuracy and compliance with regulatory requirements
• Support fraud detection and account monitoring through detailed customer and transaction reviews
• Act as a senior presence within the team, stepping in during peak periods or critical situations
• Contribute to team performance by supporting coaching, onboarding, and knowledge sharing across the department
• Assist Team Leads with tracking KPIs such as CSAT, response times, and ticket volumes
• Collaborate cross-functionally with product, payments, and compliance teams to improve processes and customer experience
• Take ownership of specific markets, features, or workflows, becoming a go-to person within the team

• 2+ years of experience in online customer support within iGaming or a similar fast-paced environment
• Strong understanding of KYC, payments, and customer risk/fraud fundamentals
• High emotional intelligence with a natural leadership mindset
• Data-driven approach with awareness of how performance impacts wider business outcomes
• Fluent English and Swedish
• Ability to multitask, prioritise, and perform under pressure
• Comfortable working shifts, including potential night shifts
• Interest in sports and/or casino products is a plus
• Curiosity around tools and technology (including AI) to improve efficiency

• Salary up to €30K + Bonus
• Quarterly team events and weekly company socials
• Hybrid work setup with home-office allowance
• Work remotely from anywhere yearly benefit
• Wellbeing allowance
• Private health insurance with dental coverage

Pentasia