Turkish Speaking Customer Support Agent
- Malta Island
- €25,000 per year
- Permanent
- Full-time
Location: Full-time Onsite (Hybrid flexibility for night shifts based on experience and business needs)
Schedule: Rotational shift schedule within a 24/7 operation (including evenings, weekends, and public holidays)Role Overview:
Our client is seeking a dedicated and detail-oriented Customer Support Representative to join their multilingual support team. This role focuses on delivering exceptional customer service through live chat and email in a fast-paced, dynamic environment. As part of a 24/7 support structure, the representative will work on a rotational shift basis, with hybrid flexibility for night shifts depending on experience and business needs.Key Responsibilities:
- Responds promptly and professionally to customer inquiries via chat and email
- Identifies and escalates suspicious activity to uphold platform safety and trust
- Accurately documents all customer interactions and resolutions for quality assurance and tracking purposes
- Collaborates with internal teams to enhance service processes and overall customer satisfaction
- Supports a variety of clients, workflows, and markets as needed
- Meets individual and team performance goals in accordance with service standards
- Coordinates with internal departments to ensure seamless and consistent service delivery
- Fluent in Turkish & English, with strong written communication skills
- 0-1 year of experience in customer support or a similar role; familiarity with support tools is a plus
- Possesses strong interpersonal skills with a professional and empathetic communication style
- Demonstrates the ability to learn quickly, accept feedback, and grow within a fast-paced environment
- Capable of working both independently and collaboratively as part of a team
- Required to work rotational shifts, including nights, weekends, and public holidays, within a 24/7 support structure
- Hybrid flexibility is available for night shifts, subject to experience and alignment with our client's policies
- This is primarily an onsite role, though certain night shifts may be eligible for remote work based on performance and tenure