Executive - Client Services
Vista Global
- Malta Island
- Permanent
- Full-time
- Handle flight bookings, striving for optimal service quality and efficiency, and a delighted client every time.
- Maintaining an overview of all flights to be prepared, observing any special restrictions or operational restrictions and anticipate any issues or problems that could affect the customer experience;
- Proactively communicate with clients on operational restrictions (e.g. weather restrictions, slot and permits) and seek and offer suitable alternative options;
- Maintain timely, factual and accurate communication with clients on all aspects of their flight to ensure that client expectations are always fully aligned with reality;
- Strategic planning and coordination in cooperation with all departments of the Operational Control Center;
- In Cooperation with the Tactical team, monitoring changes such as CTOT, Slots, diversion and re-route or re-plan as necessary to achieve the best possible outcome for the client;
- Taking ownership of high-profile clients and flights, ensuring that these flights have the upmost priority and focus;
- Independent processing of daily flights;
- Organization of flight-related services and additional tasks as required.
- Experience within a Business Aviation environment is preferred;
- You have experience in a customer service role and the enthusiasm and determination to provide exceptional service to all customers;
- Your experience includes skillfully handling difficult and demanding situations, while ensuring that the customers’ experience is seamless;
- You’re proactive, service-driven, a keen team player and possess excellent interpersonal skills;
- Excellent English language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers;
- You’re able to maintain accuracy, a strong attention to detail and deliver punctually even when working under pressure.