Swiss German speaking VIP Manager

JobMatchingPartner

  • Birkirkara, Malta Island
  • €28,000-40,000 per year
  • Permanent
  • Full-time
  • 1 month ago
Do you love working in the igaming industry; engaging with players, and are you extremely results oriented? Working as a VIP manager doesn't suit everyone but for those who enjoy it, it becomes a way of life - and you can earn a really good wage!Our client is a rapidly expanding casino & sportsbook and is claiming an increasing market-share of the Swiss market. To better service their clients, they will be engaging a VIP manager. Being a Swiss German speaker (native level) is a requirement for this role, as you will not only be chatting and creating promotions for your VIPs, but also take and make phonecalls so communication skills must be top notch.Basic salary from €28-40K + comprehensive bonus scheme of 50% of your annual salary!Role & Responsibilities
  • Engage with VIP clients via chat, email and phone
  • Develop and sustain solid relationships with VIP client
  • Assess and resolve clients' issue
  • Meet VIP players for streamed and live event
  • Evaluate and provide feedback on various segments relating to KPI performanc
  • Meet or exceed KPI target
  • Take active part in developing and implementing VIP programs and initiatives
Required Skills & Experience
  • Native/C2 communication-skills in Swiss German, both written and spoken
  • Fluent communication skills in English, both written and spoken
  • Experience of working for min 12 months in a customer-facing role within igaming B2C
  • Candidates with previous experience of working with VIP management for the Swiss market in igaming have preference and the basic salary will reflect experience
About this role
  • Office-based in L-Imriehel, Malta OR in Limassol, Cyprus
  • Up to €40K basic starting salary
  • Comprehensive bonus scheme of 50% bonus on KPIs applicable after 3 months' training and trial
  • A range of benefits to be introduced upon completed probation
  • If you earn the highest starting salary and hit your bonus, you will earn €60K!
*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU. We act on behalf of numerous clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consentOwned and operated by JobMatchingPartner Limited, Registered office: SoHo Office, Savoy Gardens, Gzira GZR1362 MALTA (C93587)
Recruitment Licence EA161-2018 issued by the D.I.E.R. in Malta.

JobMatchingPartner

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