Learning and Development Manager

• We are a dynamic and innovative company, and we seek candidates who have the same spirit
• You will be joining a company that values its employees and invests in their career
• You will work with a team of professionals who are available to help you navigate and grow.

• Create, maintain, and sustain a Quality Assurance Unit aligned with the Company's quality standards;
• Oversee the implementation of quality and training standards and procedures and develop new policies as required;
• Create innovative ways of quality monitoring;
• Manage and guide a team and ensure that tasks are completed;
• Engage in quality calibration sessions and communicate with operations and clients as required;
• Attend ad-hoc Client meetings to understand the quality and training requirements, and report on results and improvements;
• Understand projects' training and quality assurance needs and implement procedures accordingly;
• Report to the Management Team, the unit's achievements and findings;
• Ensure succession planning and team development by creating team KPIs and management of performance;
• Work with the Head of Operations to integrate the Quality Assurance team with the Operations Team;
• Implement continuous quality improvement programs to reduce mistakes and non-conformities;
• Facilitate solutions by collecting and analyzing quality data;
• Review current standards and policies;
• Interact and engage with employees across different levels to understand what the Quality Assurance Unit is to focus on;
• Keep records of quality reports, statistical reviews, and relevant documentation;
• Any other task as assigned by management.

• Experience in a quality assurance leadership role or relevant similar roles.
• Thorough knowledge of methodologies of quality assurance and standards.
• Excellent numerical skills and understanding of data analysis/statistical methods.
• Good knowledge of MS Office and databases.
• Outstanding communication skills.
• Great attention to detail with a results-driven approach.
• Excellent organizational and leadership abilities.

• Training and development
• Health insurance
• Mobile schemes
• Gym packages included
• In-house canteen serving different healthy food
• Monthly events
• Free on-site parking
• Staff discounts in over 50 businesses
• Dress down Fridays

Centrecom