Responsibilities:Coordinate and manage incidents through the companys service management tool in line with ITIL framework.Provide support for Level 1 issues and escalate major incidents as needed to ensure resolution within SLA.Handle user requests, calls, and emails efficiently, ensuring high-quality customer service.Assist with asset and configuration management, and help maintain accurate service data.Collaborate with support teams to improve service delivery and maintain internal documentation.Key Requirements:2-3 years of experience in IT support or service desk environments.Strong communication skills in English (verbal and written).Familiarity with IT Service Management (ITSM) tools and Microsoft Office Suite.Experience in high-pressure operations and working with international or third-party stakeholders.ITIL Foundation Certification is considered a plus.
