Swedish Customer Relations Officer

Talingual

Sliema, Malta Island
€30,000 per year
Permanent
Full-time

1 month ago

Job DescriptionWe are very excited to recruit for a new role in Sliema, Malta: Swedish Customer Relations Officer. This position will be for our client - an online gambling company - and is based in the seaside town of Sliema. This Mediterranean city is full of activity, fun, restaurants and culture.The roleAs a Swedish Customer Relations Officer you will be responsible for improving and monitoring Complaints and Responsible Gaming areas. Your focused KPI's are working towards decreasing complaint handling times, assist with employee satisfaction, increases and monitor customer satisfaction and retention. You will take on board our customer’s feedback and go the extra mile to work towards retention and retaining customers, working closely with our customer service specialists. Your main contact with clients is done via email.What we would like to see from you...

Fluency in written and spoken Swedish and English is a must.
Excellent verbal and written communication skills.
Ability to write reports, hold presentations, keep records and work within a budget.
Ability to handle complaints, provide appropriate solutions and alternatives within the time limits, follow up and ensure a resolution.
Proven ability to identify and asses’ customers’ needs to achieve satisfaction.
Ability to build sustainable relationships of trust with our customers through your communication.
Willingness to go the extra mile in engaging with your customers.
Excellent organisational skills and the ability to manage time.
Pro-Activeness and willingness to take responsibility.
Clear thinking, planning and problem solving.

RequirementsWe are looking for candidates who have:

Excellent communication skills both verbally and written in SWEDISH and ENGLISH

Previous customer service experienceProactive and forward thinking skillsComputer literate and fast typing skills * Eagerness to learn and developSalary, Relocation Package and BenefitsCompetitive basic salary of between 27,000 and 30,000 Euro gross p/a plus benefits. There is an excellent relocation package available, which includes initial flight to Malta and 2 weeks accommodation on arrival. Additional benefits include: private health insurance (including dental), travel and life insurance, every day free breakfast, free lunch once a week, sport membership allowance, free yoga classes, coffee shop vouchers, fresh fruit juices and smoothies every Friday, Friday bar drinks, team and company events, volunteering program, continuous training and fantastic career progression opportunities.Interview ProcessThe interview process can be done remotely via phone and skype. There will be a screen call, a language test and a more formal interview.About CompanyTalingual is a specialist multilingual recruitment agency. We find language talent for our clients across Europe, the Middle East, Africa and Asia. We work closely with our candidates to ensure they are well informed and prepared to transition into their new roles.

Talingual

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