Guest Service Agent (m/f/d)
- Saint Julian's, Malta Island
- Permanent
- Full-time
- carry out daily arrival and departure checks
- advise our international guests by email and phone and guarantee a meaningful guest experience
- are responsible for the maintenance of our PMS and other hotel specific systems as well as all our guest and customer data
- check existing reservations as well as incoming payments
- compile monthly overnight stay statistics and ensure smooth handling of commissions
- professional training or completed studies in the field of hotel management
- already gained initial experience in a comparable position at the front office or in group reservations
- a warm and welcoming personality with excellent communication skills
- a proactive mindset and you love taking the initiative to get things done
- think analytically, act methodically, and demonstrate a strong sense of responsibility and quality awareness
- well-versed in the MS Office universe and have worked with several reservation systems
- fluent in both German and English, both spoken and written
- your style, your smile, your ideas – bring your personality to work. Maybe even with a new tattoo, piercing or hair colour on us?
- better together – at work, during team events or just because it’s Monday 😉
- less work, same money – for us, full-time means 35 hours and every hour counts
- from city lights to island vibes - our relocation service ensures your smooth landing in Malta
- LEGEN…wait for it…DARY staff rates – for you and your travel buddy
- sharing is caring – thanks to our opening bonus, your account will grow when Ruby grows
- no matter how you get to work – a mobility allowance comes on top
- take it to the next level – secure yourself some extra cash through talent scouting and semi-annual special payments
- level up your game – with trainings, coaching, and mentoring, you get the chance to grow, just like Ruby does
- innovation is part of our DNA – Lean Luxury, paperless, cashless, … you name it Where have you been so long?
...you can love whoever you want to
...you should decide for yourself whether and with which pronouns you would like to be addressed
...you can be proud of your heritage and culture
...you don't have to justify your religion or world view
...you are good, just as you are and make our team and Ruby's diversity uniqueWe can't deal with: isms
Racism, sexism, heterosexism, antisemitism, and such kind of isms are not tolerated here.If you want to know what to expect, listen to Corinna's story from our Reservations team in Munich. You can find even more Ruby Stories here:Get to know our People & Culture TeamYour Ruby Recruitment TeamRuby GmbHRuby ist eine stark wachsende Hospitality-Gruppe mit bestehenden Hotels und Workspaces in den spannendsten Locations Europas und vielen weiteren Projekten im Bau. Wir gehen mit unserer Lean Luxury Philosophie neue Wege und schaffen so eine zeitgemäße und bezahlbare Form von Luxus.Vielfalt und Anderssein ist uns wichtig, deshalb streben wir ein Team an, in dem die unterschiedlichsten Charaktere ihren Platz finden. Bei uns sollst du du selbst sein. Jeder bringt seinen eigenen Rhythmus und seine eigene Melodie mit. So wird unser einzigartiger Groove lebendig. Haben wir eigentlich bereits erwähnt, dass wir Musik lieben?Wir haben Spaß an dem, was wir tun und nehmen uns selbst nicht immer allzu ernst. Mit Leidenschaft und Herzblut bieten wir kosten- und stilbewussten Reisenden mehr als nur ein Bett: Das Gefühl angekommen zu sein, da wo das echte Herz der Stadt schlägt.Join us and make it your own story!