Retention Executive - Sweden
ComeOn Group
- Saint Julian's, Malta Island
- Permanent
- Full-time
- Building exceptional relationships with our high value customer base
- Becoming an expert in resolving problems efficiently, utilizing CX and other departments
- Feeding into the future Strategy, becoming the voice of the customers and striving for a player led experience.
- Proactively contacting customers by phone, email, and chat to remove pain points in their activity, highlighting safer gambling tools, fulfilling AML obligations and gathering feedback.
- Providing regular reporting on customer activity whether on an individual, brand or market level.
- Monitoring key customer activity, identifying opportunities to improve their experience with the group.
- Planning and executing exciting campaigns to ensure competitiveness and a fair level of reward
- Utilizing the Gift and Events Budget to reward players
- Crucial to be fluent in both Swedish and English whether it’s on e-mail, phone, or chat.
- Experience of working in a high-profile customer focused environment
- Clear understanding of Safer Gambling, AML and Compliance policies in relation to Retention Activity
- Experience with enquiries and interest on becoming more of a specialist when dealing with our high value customer base.
- Commitment to providing world class service to valuable customers.
- Strong relationship building skills, and the ability to build trust
- Flexibility on working hours and able to work various shifts if need be.
- Good at multitasking and prioritizing.
- Experience of working within online gaming, especially regulated markets is an asset
- Being target driven
- A competitive remuneration package inc. a company bonus scheme! 💰
- Fantastic quarterly team events and weekly company events 😎
- A one-time bonus to help you set up a comfortable workstation at home (we’re truly Hybrid!)
- On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere
- €250 Annual Wellbeing Allowance.
- A comprehensive, International private Health Insurance.
- A €250 One-time Hybrid Allowance to help you set-up your home office.
- Breakfast at the office on Tuesdays.
- Lunch at the office on Mondays and Wednesdays.