Hotel Reception Agent
XVI Suites
- Malta Island
- Permanent
- Full-time
- Answering phones from prospective customers and guests, taking messages and delivering them
- Giving timely responses to clients’ dissatisfactions in an appropriate and timely manner.
- Receiving and managing reservations made online and by telephone.
- Completing administrative tasks such as photocopying, taking care of correspondence, emails, filing and switchboard to ensure the smooth running of the reception area.
- Providing concierge services, such as arranging transport services for guests at their request and providing information about local amenities and attractions.
- Checking guests out and taking payments.
- Preparing accurate and efficient accounts and guest billing processes.
- Performing night audits if necessary, as required by Management.
- Reporting any maintenance, breakage, or cleanliness problems to the Hotel Manager or Supervisor.
- Creating incident reports, daily activity logs, or other documents requested by Management.
- Liaising with housekeeping staff to make sure all the facilities are fit and rooms are clean, well-furnished, and in position to meet the needs of our guests.
- Adhering to all fire safety test procedures and to assist in the evacuation process in the event of fire and complying with hotel security and all health and safety legislation.
- Undertaking any other ad-hoc duties relevant to the post as and when required.
- Ensure that both the Hotel Manager and Supervisor are kept fully aware of any relevant feedback from guests.
- Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
- Problem-solving abilities
- Strong communication and interpersonal skills
- Excellent customer service skills
- Flexibility and the ability to respond appropriately to changing situations
- Discretion and sensitivity
- The ability to maintain professional standards under pressure
- Strong IT skills and knowledge of OPERA PMS System is a must
- Excellent administration and organisational skills
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