Technical Support Manager

Malta Island
Permanent
Full-time

6 hours ago

We are hiring! The WowThe Technical Support Manager will play a vital role in the payment engineering department, ensuring that issues and bugs identified in the platform are resolved promptly. A taster of what you will be involved with:

Define and implement processes and procedures for support, ensuring KPI’s are defined, and communicating this to all stakeholders
Serve as the first point of contact for internal customers regarding our Payment System and related products, operating both in cloud and on-premises environments
Analyse, diagnose, and resolve issues in QA and Production environments, ensuring minimal escalations to development teams
Management of issues/bugs identified by the Payment Operations team, all the way through to remediation, ensuring they have full visibility of the status of it
Work closely with developers, product teams, and infrastructure teams to troubleshoot problems, implement fixes, and optimise system performance
Managing the production and distribution of the weekly Payment Platform release
Schedule to key stakeholders
Support stakeholders by extracting, analysing, and providing data on support/bug issues for reporting and business insights
Lead investigations and root cause analyses for incidents, particularly security breaches, payment failures, and performance bottlenecks
Manage a team of support engineers

What we are looking for

Experience in Payments, FinTech, or financial services testing, particularly in PCI DSS-regulated environments
Database Expertise - Proficiency in SQL scripting, including PostgreSQL and MS SQL Server, for querying and analysing payment data
.NET/C# experience
Experience with Jira, any source control systems, browser’s console
Collaboration & Independence - Ability to work both independently and as part of a cross-functional team, coordinating with multiple departments ·
Task Management & Prioritisation – Skilled at managing workload, prioritising tasks, and adapting to dynamic environments
Understanding of online entertainment and the gambling industry

What we offerMuch like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.Challenge accepted?By submitting your application, you understand that your personal data will be processed as set out in our

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