Night Receptionist
AX Hotels
- Sliema, Malta Island
- Permanent
- Full-time
- Know the standards and put them into practice in his/her daily work, thus actively pursuing the hotel's objectives
- Be available for guests at all times as a point of contact and responsible for appropriate treatment of guest complaints, passing on and documenting such complaints
- Check-in / Check-out Procedures
- Contact arrivals and ensure their satisfaction - action any feedback in the correct way and as per standards required
- Keep a good rapport with all Tour Operator couriers and group leaders
- Ensure that accurate records of wake-up calls, newspapers, guest messages, and faxes are maintained
- Promote all Hotel Sales and in-house facilities
- Check and monitor any functions taking place at the time
- Ensure all staff hand-over procedures are carried out at shift change and that all check and task lists have been completed
- Assist in checking VIP arrival rooms and spot-checking rooms prior to guests' arrival
- Ensure that full night audit systems procedures are carried out and all reports are issued and distributed accordingly
- A good standard of education; hospitality qualification will be considered an asset
- Previous experience in a similar role, or Front of House operations
- Fluency in English; another European language will be considered an advantage
- Excellent grooming standards
- Computer literate
- Ability to work on their own initiative and take decisions when not supervised
- Willing to work flexible hours including weekends