Front Office Supervisor for San Lawrenz Melia Collection - Gozo

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  • Gozo
  • Permanent
  • Full-time
  • 2 months ago
Meliá Hotels International in Malta is currently looking to recruit a Front Office Supervisor to join the San Lawrenz Melia Collection Hotel , on a full-time basis.Overview:The Front Office Supervisor will supervise and coordinate the shift activities at the Front Desk, and act as a liaison between guests and Management in order to provide efficient, prompt, courteous, trouble-free and proactive service to customers; hence maximise rooms revenue and guest satisfaction.Responsibilities:
  • Greet and welcome guests in a friendly, prompt, and professional manner in accordance with Hotels’ standards.
  • Check-in and check-out process following brand standards
  • Issue room keys and provide information on Hotel services and room location
  • Provide touristic information and assist the Concierge team with requests and booking of services when needed
  • Escort guests and clients to rooms or other Hotel facilities and provide luggage assistance upon arrival and departure if required
  • Manage online and phone reservations when required while on duty
  • Answer incoming calls and place outgoing direct calls and direct them if required to guests rooms and internal departments
  • Assist in training new team members and monitor their performance.
  • Ensure that SOPs and daily checklists are being followed and implemented.
  • Ensure the desk is covered at all times.
  • Have full awareness of the current daily status of the Hotel.
  • Ensure smooth handover to the next shift.
  • Process all payments according to established procedures.
  • Up-sell rooms when possible, to maximize hotel revenue
  • Complete any required reporting (financial and non-financial)
  • Inspect guests rooms from an Housekeeping perspective if and when required
  • Respond appropriately to guest complaints
  • Make appropriate service recovery gestures in order to ensure total guest satisfaction.
  • Collaborate on and follow company policies, practices and procedures in order to maintain internal controls
  • Perform other duties as assigned.
Requirements:
  • Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.
  • Must be fluent in English; other languages are preferred.
  • 2-3 years of experience in a fast environment in the same or similar position in a hotel/resort.
  • Passionate for Hospitality and with a strong attitude to interpersonal relationships
  • Knowledge of Opera Cloud is an asset

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