German Speaking Customer Advisor
- Qormi, Malta Island
- Permanent
- Full-time
- Deliver professional, polite, and efficient support to German-speaking customers via email and live chat.
- Handle a wide array of customer questions, including product details, order status, shipping, returns, exchanges, and account management.
- Craft clear, concise, and tailored responses that match the brand's voice and effectively resolve customer issues.
- Proactively understand customer needs and offer relevant solutions or information to enhance their e-commerce journey.
- Manage multiple chat conversations simultaneously while upholding high quality and quick response times.
- Investigate and resolve customer complaints with empathy and a focus on finding solutions.
- Hand off complex issues to the relevant internal teams, keeping the customer informed.
- Accurately and thoroughly log all customer interactions in our CRM system.
- Spot common customer issues and help develop ways to solve them or improve our processes.
- Gain in-depth knowledge of e-commerce products, services, policies, and promotions.
- Stay updated on new product launches, features, and marketing campaigns to provide accurate, timely information.
- Act as a brand champion, ensuring every customer interaction builds a positive brand image and trust.
- Work effectively with colleagues, supervisors, and other departments for seamless service delivery.
- Participate in training and team meetings to boost your skills and knowledge.
- Provide feedback on customer trends to help enhance the overall customer experience and operational efficiency.
- Help create and update helpful FAQs and knowledge base articles.
- German: Native or C2-level fluency is essential for communicating with our German-speaking clients.
- English: Proficient (at least B2 level) is needed for internal communication, training, and system use.
- Excellent written communication in both German and English, with strong attention to detail.
- Demonstrated ability to convey complex information clearly and concisely via email and chat.
- Strong problem-solving skills and a customer-first mindset.
- Highly empathetic, patient, and positive in all interactions.
- Tech-savvy; able to quickly learn and navigate new software and CRM systems.
- Capable of working independently and as part of a team in a hybrid setup.
- Flexible and adaptable to changing workloads and priorities in a fast-paced environment.
- Previous experience in customer service, e-commerce, or similar client-facing roles is beneficial, but not required – we'll provide full training to the right candidate with the right attitude!
- Great Salary: A highly competitive compensation package that recognizes your contributions.
- Full Benefits: Robust health and life insurance for your peace of mind.
- Career Path: Excellent opportunities for professional growth, skill development, and internal promotions within our growing company.
- Relocation Support: Dedicated assistance if you're moving to Malta for this role, ensuring a smooth transition.
- Flexible Work: Our hybrid model offers a great balance between in-office collaboration and remote work.
- Inclusive Culture: Join a diverse, international, and supportive team where your work is valued.
- Paid Training: Comprehensive onboarding and ongoing training to help you succeed.
- Modern Workspace: Work in a top-notch office in Malta, designed for comfort and productivity.
We are sorry but this recruiter does not accept applications from abroad.